iServe Plus Setup

Created 08 July 2025 • Updated 08 July 2025

Getting Started

iServe Plus with Dojo combines the functionality of iServe with the capability to accept card payments directly on All in One Android devices. This reduces the need for a secondary payment terminal during order & pay at table scenarios, meaning in addition to existing ordering functionality, merchants can now process payments within a single device. iServe Plus with Dojo uses NFC technology to enable customers to make secure, quick transactions by tapping their contactless-enabled cards, smartphones, or wearables against the device.

General Information Topics

What's Supported

Payments

  • Contactless Card Payments

  • PIN on Glass Payments

  • Contactless Payments from supported Wallets - Apple Pay / Google Pay

  • Payments can be split by custom amount

  • Payments can be split by X number of guests

    For example a total of £15.00 could be split between 3 guests each paying £5.00 with their own tips

Tipping

  • Add a tip using the Suggested Tip amounts set in Aztec | Theme Modelling

  • Input custom tip amount

Receipt

  • Print merchant copy from the device to an Aztec printer

  • Print customer copy from the device to an Aztec printer

  • Send customer email receipt

What's Not Supported

  • Refund a payment that has been taken on a Dojo iServe device

  • Void a payment that has been taken on a Dojo iServe device.

  • Reverse a ‘CardPay’ payment

  • Take offline payments

  • Capture customer signature on screen

  • Provide cashback

  • Capture Donations

  • Take a card not present / MOTO transaction

Hardware

Description Purchase Method
Dojo Pocket Direct from Dojo

Site Requirements

For more compatibility information and by version click here

If your intended site is not configured for iServe this functionality must be setup on the site before the solution can be used, this topic is written on the basis that iServe is installed and configured

If you require updates to any of the components listed, please contact your Zonal Account Representative

Product / Software Version
Zonal Connect Framework (ZCF) 4.45.0
Aztec

3.26.0 or above
Dojo

  • Configured within ZCPS
iServe

  • Aztec Configured to Support iServe
iServe Config App

1.07 or above

Customers using Kitchen iQ will need later version due to incompatible MongoDB versions, please speak to your Zonal Account Manager Representative for more information

Payment Method

  • Custom Payment Method for the All in One payments

Networking

  • Have an EPOS network that can be exposed to the Internet

Performed by Customer

Performed by Zonal Data Bureau

For customers who use the Data Bureau Service a request should to setup the new payment method can be sent by email:

Email Us

The request, should specify the date the method is required by and the iServe theme it is to be applied to. The lead time for this request being completed is 3 days.

Additional Information

Support

Should you encounter any issues during the setup or use of the All in One Device, please contact Dojo support through the same channels currently used for your standard Payment Devices. Dojo will assess the issue, provide support as needed and where necessary, engage Zonal to assist.

App Upgrades

Application upgrades follow the established path for iServe and customers will have new app deployments pushed to their All in One devices as soon as new updates are available.

If you do not wish for your estate / devices to receive immediate updates please advise your Zonal Account Representative.